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Canadian Manager

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How to Make People Like You in 90 Seconds or Less.(Review)
Nicholas Boothman Thomas Allen & Son Limited 390 Steelcase Road East Markham, ON L3R 1G2 ISBN: 0-7611-1940-X $23.95 (174 pages, Hardcover) People are hardwired from birth to make . . .

Big Ideas for Growing Your Small Business.(Review)
Frances McGuckin McGraw-Hill Ryerson Trade Division 300 Water Street Whitby, ON LlN 9B6 ISBN: 0-07-087874-7 $24.99 (288 pages, paperback) Starting up a small business is a challenge . . .

Personal Leadership.(Review)
Taking Control of Your Work Life John Baldoni Elsewhere Press 1326 Gettysburg Rochester Hills, MI 48306 www.elsewherepress.com ISBN: 0-9657345-1-X $23.95 US (225 pages, hardcover) . . .

Winning the Talent Wars.(Review)
By Bruce Tulgan W.W. Norton & Company, Inc. 500 Fifth Avenue New York, NY 10110 ISBN: 0-393-01958-6 $26.95 US (288 pages, hardcover) Business leaders and managers are slowly waking up . . .

The Living Workplace.(Review)
Soul, Spirit And Success In The 21st Century By Ann Coombs Harper Business Hazelton Lanes 55 Avenue Road, Suite 2900 Toronto, ON M5R 3L2 ISBN: 0-00-200044-X $32.00 (188 pages, . . .

Northern Edge.(Review)
How Canadians Can Triumph In The Global Economy By Thomas Paul d'Aquino & David Stewart-Patterson Stoddart Publishing ISBN: 0-7737-32675 $37.95 (304 pages, hardcover) Thomas d'Aquino and . . .

Third Time's A Charm In Reference Checking.(survey)(Brief Article)
Survey shows CFOs prefer verifying at least three references before making an offer How many references are enough when qualifying an applicant for a job? In a recent survey, financial executives . . .

Why Real Leaders Pump Gas.(Brief Article)
Chief executives give great speeches on the importance of quality, leadership, teamwork, and employee participation. But in improving organization performance, as in golf, it's the follow-through . . .

STRESS Obstacle or Opportunity?(stress management)(Brief Article)
Using Stress as a Positive Force Stress can be defined as the body's nonspecific response to any demand made upon a person. By definition then, stress is not always a negative force. It can be . . .

Keeping Customers When Things Go Wrong.(Brief Article)
Five keys to turning upset customers into fans When it comes to dealing with dissatisfied customers, most business owners and managers believe that money back guarantees and/or exchange policies . . .

Successful Organizational Change.(guidelines on transition and corporate culture)
Effective Management of People and Cultural Issues Changing an organization to meet changing market conditions or strategic goals can be one of the most exhilarating aspects of doing business . . .

Be Realistic: There is No Limit to What You Can Do.(inspirational advice from Jim Cathcart)(Brief Article)
Have you ever thought about what you could do, if you really decided to? I'm not merely talking about what your skills, education and talents are capable of. I'm talking about what is really . . .

ALCOHOL AND EMPLOYEES: Risks and Responsibilities.(corporate liability in workers automobile accidents, litigation)(Brief Articl
Many employers serve alcohol to their staff at a variety of events ranging from holiday parties to summer picnics or team celebrations. Usually these events are quite festive and enjoyable but . . .

STAND, DELIVER AND LEAD.(guidelines on presentations to audiences)
Facing a touchy situation, or trying to win over a hostile audience? Powerful presentations come from the leader within. Public speaking is the number one fear people have--higher than death and . . .

Who's Hacking Into Your System Now?(Grant Thornton L.L.P., Internet security services)
Dreams of overnight success through new e-business ventures can quickly turn to nightmares if security issues are not addressed in your business planning. When your computer systems interconnect . . .

What Every Business Manager Should Know About Knowledge Management.(business strategies and guidelines)(Brief Article)
"I sure wish I had access to the project proposals we've bid on. It would be really great if I could access just the ones that are relevant to the proposal that I'm working on now," Ron muttered as . . .

NEBS Business Forms Ltd.(New England Business Forms Ltd., Midland, Ontario)(Brief Article)
NEBS Business Forms Ltd. is a Canadian subsidiary of New England Business Services, Inc., with our Head Office in Groton, Massachusetts. New England Business Services has been in the printing . . .

NEWS FROM NATIONAL.(Canadian Institute of Management offers business programs online)(Brief Article)
Courses Now Available On-line! In the last (Spring) issue of this magazine you may have noticed in the CIM News section that the "C.I.M. Program is Now On-line". Consistent with our Aims and . . .

'... and on Your Left is the Employee Putting Green'.(executives sell corporate benefits in employee recruitment)(Brief Article)
Survey shows employers keen on selling applicants on job benefits. Faced with a competitive hiring climate, employers are quick to sing their companies' praises to prospective job . . .

Powerful Employment Policies.(Review)
By Lauren M. Bernardi Canadian Law Book Inc. 240 Edward St. Aurora, ON L4G 3S9 ISBN: 0-88804-334-1 $105.00 (250 pages--Looseleaf, Binder & Disk) Writing, updating and organizing an . . .

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