The Journal of Business Communication

Browse past and current articles from this publication.

2005 conference calendar.
Event Place Conference Coordinator ABC Southwest Orlando FL (Federation of Hyatt Regency Business Orlando Disci . . .

A response to Randy Barker's call for research.(human animal relationships)
Imagine with me for a moment. Imagine that you've recently stumbled on an instructional technique that you think dramatically improves the learning atmosphere in your classes. Imagine that it make . . .

On the edge or not? Opportunities for interdisciplinary scholars in Business Communication to focus on the individual and organi
In this article, the author discusses the many opportunities for scholars interested in conducting interdisciplinary research on the individual and organizational benefits of companion animals in th . . .

An impressionistic response to Randy Barker's call for research.(human animal relationships)
My name is Marilyn and I am a dog-o-holic. Her name is Annie and she is a beagle. She licks my toes every morning and greets me with little whimpers and more licks when I come home from work. When I . . .

A paper from the Plenary Session of the 2004 Association for Business Communication convention with responses from session atten
In the Plenary Session for our 2004 convention in Cambridge, Massachusetts, Dr. Randy Barker, recipient of the Outstanding Researcher Award, surprised the audience by discussing a potential area for . . .

Making knowledge in business communication: collaboration between editorial teams and authors.(COMMENTARY)
The Publications Board of the Association for Business Communication (ABC) sponsored a panel discussion, with the same title as this commentary, for the 2004 annual meeting of the ABC. The goal was . . .

Communicative rules and organizational decision making.
This article suggests that managerial awareness of ordinarily unconscious communicative rules (and how these rules potentially influence decision-making processes) might help managers to be more int . . .

Service provider type as a predictor of the relationship between sociality and customer satisfaction.
This study examined the relationship between service providers' sociality usage and customer satisfaction with the service provider. The Service Provider Sociality Scale (SPSS) was administered to 2 . . .

Art for art's sake? An exploratory study of the possibility to align works of art with an organization's identity.
Some companies invest large amounts of money in corporate art collections. One of the reasons for this investment may be that works of art can be used to communicate corporate identity. The aim of t . . .

2005 conference calendar.(Calendar)
2005 CONFERENCE CALENDAR Conference Event Place Coordinator 2004 ABC Southwest Orlando FL (Federation . . .

Defining Visual Rhetorics.(Book Review)
Defining Visual Rhetorics, edited by Charles A. Hill and Marguerite Helmets. Mahwah, NJ: Lawrence Erlbaum, 2004. 352 pp. We are inundated with visuals daily. Advertisements, business cards, graphs . . .

University preparation for workplace writing: an exploratory study of the perceptions of students in three disciplines.
This study investigated how Canadian university student interns in three disciplines perceived their educational preparation for workplace writing. The students' perceptions differed markedly accord . . .

Interpersonal communication tactics and procedural justice for uncertainty management of Japanese workers.
The objectives of the present study are (a) to explore the relationships among interpersonal communication tactics, perceived procedural justice, and the uncertainty of career stability of Japanese . . .

Shared mindfulness in cockpit crisis situations: an exploratory analysis.
Despite the high reliability of current aeronautical technology and safety improvements, human error continues to be a factor in 60% to 80% of all aviation mishaps. Training is often focused on anal . . .

Crisis response communication challenges: building theory from qualitative data.
This article reports results of a qualitative study that examined communication challenges decision makers experience during the response stage of crisis management. Response is perhaps the most cri . . .

2005 conference calendar.(Calendar)
2005 CONFERENCE CALENDAR Conference Event Place Coordinator 2004 ABC Southwest Orlando FL (Federation of Hy . . .

Research on collaboration. business communication, and technology: reflections on an interdisciplinary academic collaboration.
Interdisciplinary research is often recommended and occasionally studied, but little has been written about the personal, practical, and methodological issues involved in doing it. In this article, . . .

Personality and information seeking: understanding how traits influence information-seeking behaviors.
Organizational newcomers go through various socialization processes before becoming organizational veterans. Information seeking (a self-socialization process) involves newcomers' proactively seekin . . .

Cruzando las fronteras de la comunicacion profesional entre Mexico y Los Estados Unidos: the emerging hybrid discourse of busine
This study presents analytical research that explores the form and function of written business communication on a U.S.-Mexico border through a combined method of descriptive and context-sensitive r . . .

Situational influences on the use of communication technologies; a meta-analysis and exploratory study.
As communication technologies such as e-mail have become indispensable for business communication, the study of the use and effects of such technologies is increasingly relevant. In this article, th . . .

Letter from the editor.(Editorial)
With much regret, I announce Professor Jenny Gilsdorf's departure as JBC associate editor. Jenny was one of four associate editors who began this journey with me several years ago. I have come to co . . .

Meetings calendar.(Brief Article)(Calendar)
Event Place Coordinator 2004 ABC 69th Annual Boston MA Robert J. Myers Convention Hyatt Regency ABC Executive October 27-30 Ca . . .

Writing, authenticity, and knowledge creation: why I write and you should too.(Forum: reflections and epiphanies)
I have never thought of myself as a researcher. The words "Outstanding Researcher Award" on the plaques the Association for Business Communication (ABC) and McGraw-Hill/Irwin awarded me this past ye . . .

Teaching ethics isn't enough: the challenge of being ethical teachers.(Forum: reflections and epiphanies)
Last year I faced yet again an ethical dilemma similar to those you probably face. I had a good student who stopped coming to class and writing the assignments. Eventually, I heard through the advis . . .

Reflections and epiphanies: papers from the plenary session of the 2003 Association for Business Communication Convention.(Forum
The Association for Business Communication's (ABC's) 68th annual convention was convened in Albuquerque, New Mexico. Our traditional opening plenary session featured presentations from Donna Kienzle . . .

Impact of past crises on current crisis communication: insights from Situational Crisis Communication Theory.
Previous research based on Situational Crisis Communication Theory (SCCT) suggests that an organization's past crises history affects the reputational threat posed by a current crisis when that cris . . .

Conceptualizing the writer-reader relationship in business prose.
Writers achieve an appropriate writer-reader relationship in business prose not by merely switching from their own to the reader's viewpoint but by artfully interweaving multiple rhetorical and ling . . .

Meetings calendar.(Calendar)
MEETINGS CALENDAR Conference Event Place Coordinator 2004 ABC Southwest Orlando FL (Federation of . . .

Forming the Collective Mind: a Contextual Exploration of Large-Scale Collaborative Writing in Industry.(Book Review)
Forming the Collective Mind: A Contextual Exploration of Large-Scale Collaborative Writing in Industry, by Geoffrey A. Cross. Cresskill, NJ: Hampton Press, 2001. 272 pp. Sometimes it is tempting t . . .

Organizational Misbehaviour.(Book Review)
Organizational Misbehaviour, by Stephen Ackroyd and Paul Thompson. Thousand Oaks, CA: Sage, 1999. 184 pp. Given the recent "misbehaviors" in organizations that dominate the headlines--ImClone, Enr . . .

Consumer reaction to negative publicity: effects of corporate reputation, response, and responsibility for a crisis event.
Corporate crises often result in negative publicity, threatening the image of the company. The present study investigated the effects of company reputation for social responsibility prior to a crisi . . .

"It's easier to ask someone I know": call center technicians' adoption of knowledge management tools.
This article traces the early implementation phase of a set of knowledge management tools in four customer call support centers within a multinational corporation. Through a case study analysis, thi . . .

Technology use and organizational newcomer socialization.
This article develops a framework for the examination of organizational newcomer socialization, in light of recent developments in communication and information technologies. The proposed model spec . . .

An exploration of corporate recruitment descriptions on Monster.com.
This article explores the ways in which corporations describe themselves in recruitment materials. Specifically, the study examines corporate descriptions provided to job seekers by firms advertisin . . .

Meetings calendar.
MEETINGS CALENDAR Program Event Place Coordinator 2004 ABC Southwest Orlando, FL (Federation of . . .

The Power of Corporate Communication: Crafting the Voice and Image of Your Business.
by Paul A. Argenti and Janis Forman. New York: McGraw-Hill, 2002. 294 pp. The authors of The Power of Corporate Communication: Crafting the Voice and Image of Your Business are familiar, at least . . .

Building a taxonomy and nomenclature of collaborative writing to improve interdisciplinary research and practice.
This article provides a taxonomy of nomenclature for, and discussion of issues related to collaborative writing. The goal is to enhance its research, improve its application in academia and industry . . .

When discourses collide: a case study of interprofessional collaborative writing in a medically oriented law firm.
This qualitative case study explores interprofessional collaborative writing among attorneys, nurse consultants, and writers in a law firm. Elucidating the challenges of interprofessional collaborat . . .

Opening the aperture: research and theory on collaborative writing.
Readers of any major professional journal like the Journal of Business Communication put the articles they read to this test: How does the article extend research and theory in the discipline? The t . . .

Willingness to try a new communication technology: perceptual factors and task situations in a health care context.
The study uses data from a study of telemedicine in two rural, Ohio (United States) counties to test predictions about individuals' stated intent to receive medical care through videoconferencing. T . . .

Letters from the Association for Business Communication and the Journal of Business Communication editor.
The Association for Business Communication's new partnership with Sage Publications to publish the Journal of Business Communication is an exciting opportunity to enhance our image and to increase t . . .

Spurious Coin: a History of Science, Management, and Technical Writing.(Book Review)
By Bernadette Longo. Albany: State University of New York Press, 2000. 204 pages. This book is described by its subtitle as a history, but it is also a cultural critique--and a much-needed one, ac . . .

The impact of benefits on graduating student willingness to accept job offers.
The research presented in this article evaluates the influence of quality of information communicated about both non-traditional and traditional benefits on the recruitment of college graduates. Usi . . .

Measurement data on commonly used scales to measure oral communication and writing apprehensions.
Curriculum changes and training advances in business communication have provided students and practitioners with an opportunity to develop and improve communication skills. Despite such changes, res . . .

The Gawdy Papers (1509-c. 1750) and the history of professional writing in England.
Since the Gawdy Papers, a mostly unpublished collection of family papers in the British Library consisting of over five thousand documents, cover such a large period in the history of modern busines . . .

Letter from the editor.(Editorial)
With much regret I announce Professor Ron Dulek's departure as JBC associate editor. Ron served JBC with great distinction for over two years. Ron provided invaluable assistance to me when he and th . . .

Group Dynamics for Teams.(Book Review)
Group Dynamics for Teams By Daniel Levi. Thousand Oaks CA. Sage 2001. 322 pp. When I retired from the corporate world and began teaching, I was not surprised to see project teams used extensively . . .

Handbook of international and intercultural communication, second edition.(Book Review)
Melinda Knight, Editor University of Rochester Handbook of International and Intercultural Communication. Second Edition. Edited by William B. Gudykunst and Bella Mody, Thousand Oaks, CA: Sage Pub . . .

Metanarration's role in restructuring perceptions of crisis: NHTSA's failure in the ford-firestone crisis.
This study explores tire process by which organizations involved in crisis seek to manage and influence the public narratives surrounding. the event Specifically, organizational messages are divided . . .

International advertising in Western Europe: should differences in uncertainty avoidance be considered when advertising in Belgi
There is an ongoing debate as to whether cultural differences necessitate adaptation of advertisements to local circumstances in international business communication. In particular, value appeals ar . . .