The Theoretical Foundation for Intercultural Business
Communication: A Conceptual Model.(Brief Article)
This article develops a theoretical framework for intercultural
business communication which sets it apart from intercultural
communication and international business. In the past, discussions . . .
Telling the Investment Story: A Narrative Analysis of Shareholder
Reports.(Brief Article)
Narrative analysis helps us better understand how writers handle
complex business communication challenges. This study analyzed
shareholder reports of equity mutual funds whose total returns were . . .
Exploring the Rhetoric of International Professional
Communication: An Agenda for Teachers and Researchers.
Edited by Carl R. Lovitt with Dixie Goswami. Amityville, NY:
Baywood, 1999. 326 pages.
Reviewed by Jaye Bausser
Ohio State University, Columbus
In his introduction to Exploring the Rhetoric . . .
Other Floors, Other Voices: A Textography of a Small University
Building.
By John M. Swales. Mahwah, NJ: Lawrence Erlbaum, 1998 230 pages
Reviewed by Susan M. Katz
North Carolina State University, Raleigh
For more than a decade, those of us who study language use . . .
Discourse and Organization.(Review)
Edited by David Grant, Tom Keenoy, and Cliff Oswick. London: Sage,
1998. 248 pages.
Reviewed by Kathryn Rentz
University of Cincinnati
This collection of analytical and philosophical essays, . . .
An Exploratory Study of Communication Competence in Thai
Organizations.(Statistical Data Included)
During the past two decades, most theories of communication
competence have been developed on the basis of "western"
conceptualizations (e.g., Bostrom, 1984; Habermas, 1970; Harris, . . .
Argumentative Men: Expectations of Success.(Statistical Data
Included)
Nancy M. Schullery
Western Michigan University, Kalamazoo
A manager may spend as much as 90% of work time communicating
Schnake, Dumler, Cochran, & Barnett, 1990). Therefore, the question
of . . .
How New Zealand Consumers Respond to Plain English.(Statistical
Data Included)
"Few experiences are as refreshing as finding a contract we
can read," says Crow (1988, p. 86) in his article discussing
consumer contracts, readability, and comprehension. Crow's
statement will, . . .
Persuasion, Probity, and Paltering: The Prudential
Crisis.
In July, 1996, the Prudential Insurance Company agreed to pay a
record fine of $35 million for misleading sales practices (Scism, 1996).
This agreement followed a series of accusations of fraud . . .
Telling it like it is: the use of certainty in public business
discourse.
"Write with confidence."
"Use definite language."
"Avoid weasel words."
"Deliver bad news in clear, positive, forward-looking
language."
Business communication authors (see, for example, . . .
Imparting information and influencing behavior: an examination of
staff briefing sessions.
Face-to-face communication between managers and staff has been
widely commended as beneficial in organisations. Indeed, the evidence
shows that managers spend a good deal of their time in . . .
Selected communication variables and telecommuting participation
decisions: data from telecommuting workers.
As telecommuting opportunities increase (National, 1995), employees
face decisions about whether to participate, and corporate planners need
to understand and anticipate employee decisions (Apgar, . . .
Negative messages as strategic communication: a case study of a
New Zealand company's annual executive letter.
It is generally agreed that the greatest strategic advantage in
business communication is gained from positive emphasis. We argue here
that this is not always true. In some contexts, being negative . . .
Why faculty members use e-mail: the role of individual
differences in channel choice.
Electronic mail is ubiquitous in contemporary organizations. E-mail
liberates the communicator from the time and space constraints of other
media, allowing communication between two or more people . . .
Read the book or attend a seminar? Charting ironies in how
managers prefer to learn.(includes appendix)
Access to the right information at the right time enables managers
and the organizations for which they work to stay one step ahead of
their competitors. Like any other hot commodity, information . . .
Tensions and burdens in employment interviewing processes:
perspectives of non-dominant group applicants.
Materials available at campus recruitment centers, in employment
interviewing books, and over the Internet recommend behaviors, including
sample responses to questions and appropriate attire, that . . .
Defining the genre of the "case write-up.".(includes
appendix)
For business communication faculty who teach in business schools
dominated by the case method of instruction, the "case
write-up" represents their students' most common writing
assignment in the . . .
Inviting meaningful applicant performances in employment
interviews.
An Overwhelming majority of organizations use the interview as a
primary tool for selecting employees (Blockyn, 1988). Skeptics, noting
interviewing's mixed record as a selection and recruitment . . .
Business writing in history: what caused the dictamen's
demise?(set of rules for writing medieval and administrative letters in
Forms and models have always been a basic component of business
communication. How we fit our language to various format choices has an
impact on message effectiveness, which may be why business . . .
McDonald's and the Environmental Defense Fund: a case study
of a green alliance.(partnerships between business and ecology
group
In 1987, the United Nations World Commission on Environment and
Development, which had convened to address the global ecological crisis,
produced Our Common Future (the Brundtland Report). This . . .
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