The influence of negative newspaper publicity on corporate image
in the Netherlands.
In the Netherlands, a debate on the effects of negative publicity
on a person's or company's image was started by the decision
of the Dutch Public Prosecutor's office to adopt a new policy in
its . . .
Writing the history of business communication: the example of
Defoe.(18th century writer Daniel Defoe)
In "The Spurious Paternity of Business Communication
Principles," John Hagge suggests that modern historians of business
communication have devoted disproportionate attention to the development
of . . .
The use of communication to motivate college sales teams.
Managers place extensive emphasis on employee motivation; in no
type of organization is this more apparent than in sales organizations.
As one sales manager said to us, "Motivation is everything. . . .
The role of communication in creating and maintaining a learning
organization: preconditions, indicators, and disciplines.
It is no accident that most organizations learn poorly. The way
they are designed and managed, the way people's jobs are defined,
and, most important, the way we have been taught to think and . . .
A newcomer gains power: an analysis of the role of rhetorical
expertise.
When we think about newcomers entering an organization, we think
about how much they have to learn, the socialization process they will
have to go through, the possibilities for advancement that . . .
Communication quality revisited: exploring the link with
persuasive effects.
This paper explores a central issue in business communication,
communication quality, and links it to persuasive effects. Making
connections between persuasive effects and communication . . .
The impact of candid versus legally defensible language on the
persuasiveness of environmental self-assessments. (includes
appen
Dorothy Winsor (1993), has argued that corporate writers do not own
their texts because the choices writers can make are shaped by the
organizational cultures in which they write" (p. 180). That . . .
The optimum level of argumentativeness for employed
women.
Discussion of substantive issues among coworkers is vital to group
effectiveness (see, for example, Burnett, 1991), and workplace
discussion is rightfully encouraged by many business . . .
Korean business letters: strategies for effective complaints in
cross-cultural communication.
Many South Korean business people regularly write business documents
in English. This use of English as a foreign language reflects the
economic "globalization" policy adopted by the . . .
The effect of high-impact writing on decision making within a
public sector bureaucracy.
Writing within organizations is generally a purposeful, goal-oriented
activity (Gieselman, 1982). When generating documents, organizational
writers usually wish to achieve specific outcomes, such as . . .
The relationship between self-monitoring and leadership in
student project groups.
As teamwork becomes prevalent in today's organizations (Ancona,
1990; Bettenhausen, 1991; Gallucci, 1985), instructors from a variety of
disciplines increasingly incorporate collaborative learning . . .
The visual portrayal of women in IBM's 'Think': a
longitudinal analysis. (employee newsletter)
In recent years, the "woman-friendly" or
"family-friendly" appellation has been given to companies that
score high on criteria that support a woman's career development
and help employees manage . . .
Exploring corporate rhetoric: metadiscourse in the CEO's
letter.
The CEO's letter to shareholders is the most prominent and
widely read part of an annual report. Although frequently criticized as
"five pages of financial information and 40 pages of fluff"
(Wild, . . .
The critical contact: a study of recruiter verbal behavior during
campus interviews.
Employment interviews vary widely in specific form and content but
essentially have three purposes: to select potential employees, to
solicit potential employees, and to give potential employees . . .
Organizational rules on communicating: how employees are - and
are not - learning the ropes.
How do employees of an organization know how the organization wants
them to communicate on the job? How do organizations tell them? Do they
tell them? Do organizations rely on corporate culture to . . .
More than survival: the discipline of business communication and
the uses of translation.(Discipline Formation in Business
Commu
Anthropologists tell a story of war and survival among primates. In
he battle for territorial supremacy, one group of apes forces another
into the trees. The dominant apes who take over the land . . .
The experiences of women in a public relations firm: a
phenomenological explication. (includes appendices)(At Issue: The
Environ
The number of women entering the workforce has increased over the
past several decades resulting in women making up 43% of the civilian
workforce in 1990. In addition, every two out of three new . . .
The effects of interpersonal closeness and issue seriousness on
blowing the whistle.(At Issue: The Environment of Business
Commu
Studies examining whistleblowers' behavior are growing in
organizational behavior research. Past studies have found personal
characteristics (Miceli & Near, 1984, 1988; Miceli, Roach, &
Near, 1988) . . .
Appropriate relational messages in direct selling interaction:
should salespeople adapt to buyers' communicator style?(At Issue:
Successful sales people are competent communicators (Williams &
Spiro, 1985) who have the knowledge, skill, and motivation to interact
effectively and appropriately (Spitzberg & Cupach, 1984) in . . .
Integration versus distribution in contract negotiations: an
interaction analysis of strategy use.(At Issue: The Environment of
The view of conflict within organizational contexts has changed
considerably over the past several years, shifting from early
conceptualizations of conflict as something negative, something to . . .
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