A quality grid approach to evaluating service contract
performance.
The definition and measurement of service quality has presented
problems for both purchasers and suppliers of service. Newman|1~, in
defining physical product quality, states that quality is . . .
Technology indicators and corporate strategy. (Symposium:
Management of Technology)
Introduction
Over the last decade, a system of Technology Indicators for measuring
the technological strengths of companies and countries has been
developed. These indicators are based on close to . . .
Strategic choices in technology management: lessons from
biotechnology. (Symposium: Management of Technology)
Technological innovation has long been recognized as a significant
contributor to economic growth. It has also been widely discussed as an
important competitive force with significant strategic . . .
Industrial research and U.S. competitiveness. (Symposium:
Management of Technology)
During the last two decades, U.S. companies have gone to great
lengths to improve the effectiveness of industrial research and
development programs, and couple the output more closely to the needs . . .
Responding to global competition: the technology management
program. (Symposium: Management of Technology)
In the decade immediately following the end of World War II, American
industry totally dominated world markets for manufactured goods, and
American management methods were the undisputed model for . . .
Introduction. (management of technology) (Symposium: Management
of Technology)
During the last two decades, we have become familiar with a whole
series of industrial indicators, such as falling U.S. market shares,
slow productivity growth, and trade deficits, all of which . . .
The importance of personal contact in trading with China. (The
Forum)
The People's Republic of China (PRC) is emerging as an important
trading partner of the U.S. Two-way trade between the U.S. and the PRC
has grown from $2.3 billion in 1979 to $20 billion in 1990. . . .
Bosses and secretaries: profiles of discrimination.
The roles of boss and secretary are two of the most common working
relationships portrayed by the media. Who can forget the banker Mr.
Drysdale and his secretary Miss Hathaway in the . . .
Improving labor relations in an era of declining union
power.
It is no secret that labor unions have been declining in membership
and influence for many years. The number of unionized workers in the
United States was only 16.7 million in 1990, which is . . .
Market power and successful global competition.
American companies have long been influenced by the philosophy of
consumer needs and wants, but this is no longer sufficient for
successful marketing. Every firm should have a customer component, . . .
True user involvement: successful system design.
The education, experience, and the common sense of system analysts
and designers tells them that user involvement when developing a new
system is essential for success. So we invite the user to . . .
Administrative ethics in health care resource allocation.
(Symposium: Health Care)
Can a model or measure be developed that can assist health care
administrators and trustees in dealing with the ethics involved in
health care resource allocation? I believe that such a model can . . .
Medical cost containment and managed care at Campbell Soup
Company. (Symposium: Health Care)
Coping with the escalating costs of providing health benefits to
active and retired employees is one of the toughest challenges facing
American companies. Since health insurance in the United States . . .
Corporate retiree health benefits threatened by financial
pressures. (Symposium: Health Care)
Many companies, especially larger ones, provide health benefits to
their retirees, often to spouses and dependents as well. About 9 million
private sector retirees rely on these benefits. . . .
The business of health reform. (Symposium: Health Care )
Read any national news or business magazine and you invariably find
at least one article dealing with the need to reform our health care
system. The primary catalyst for reform is the persistent . . .
Can health insurance costs be controlled? (Symposium: Health
Care)
Health care insurance has been available to employees for more than
fifty years. Initially, health insurance benefits were inexpensive,
offered 100 percent coverage, had few constraints, and were . . .
Some pros and cons of early retirement. (early retirement
plans)
The Age Discrimination in Employment Act (ADEA) of 1967 as amended
forbids discrimination against men and women over forty years of age.
It also prohibits mandatory retirement for age. The Act . . .
Using student perceptions and job characteristics to recruit
recent graduates.
Recruiting is an important human resource management activity that
should result in a pool of qualified job candidates to match up with
specific job vacancies within an organization. The process . . .
Private agricultural options and government price
supports.
The federal government has actively attempted to stabilize and
increase farmers' incomes for well over half a century. Despite a
dramatic acceleration in federal expenditures to assist farmers in . . .
Solving international transportation problems. (includes
glossary)
The recent resurgence in international trade has provided U.S.
firms with a major opportunity to expand sales through exporting. This
is particularly true for small and medium sized firms which . . .
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