Cotton and Its Importance to the Memphis Area
Economy.(Statistical Data Included)
Memphis and the Mid-South not only have a rich cotton heritage, but
cotton remains a major contributor to the region's economy. Memphis
is home for a number of national cotton organizations, . . .
The Forces Shapin U.S. A Agriculture.
Entering the 21st century, U.S. agriculture is facing some of its
greatest opportunities amid a record period of sustained economic
expansion in the U.S. and steady world growth prospects for raw . . .
Perspectives of Agriculture and the Mid-South Economy.(Brief
Article)
The economic outlook for Memphis and the MidSouth is directly
associated with the outlook for agriculture and agribusiness in this
area. Because agriculture and agribusiness are such a huge part of . . .
Customer Service and The Wilson School of Hospitality and Resort
Management.
Hospitality: It's More Than Just a Smile--It's a Business
Skill
How many of the following have you seen or experienced in your
travels?
* You pull up at what is supposed to be a first-class . . .
How to Make Your Guests Happy.
Who better to write about customer service than the man who
literally defined the concept? Kemmons Wilson shares his ideas about
customer service and why he wanted to establish training for . . .
Extraordinary Customer Service Management: THE CRITICAL SUCCESS
FACTORS.
Customers are more Knowledgeable and demanding than ever before. To
ensure that an organization can meet new challenges, the entire
organization should be "customer-centered," a shift from the
more . . .
Think Small One Customer at a Time. One Associate at a
Time.
What's the World's Largest Retailer's Customer
Service Secret?
One Customer at a Time.
One Associate at a Time.
Most companies like to brag, "We think big." Wal-Mart
thinks just the opposite. . . .
George Alvord on Customer Service.
Gate Gourmet (formerly Dobbs International Services, Inc.) is the
leader in the airline catering industry. It is a fully-owned subsidiary
of SAirRelations, the catering, travel retail, and hotel . . .
Auto Zone's Service Obsession.
Almost anyone can build a retail environment and stock car parts on
shelves, but no one has been able to match our dedication to and
innovation in customer service in the automotive after market. . . .
On-line Customer Care.
Jupiter Communications predicts that by the year 2004, on-line
consumer shopping will reach $184 billion. In 1999, 4.8 million shoppers
requested customer service assistance while shopping on-line. . . .
What Is Customer Service?(Brief Article)
What is customer service? To some, it is to have their drink
glasses promptly refilled by the wait staff without asking, while to
others it is to be left completely alone during a meal. Good . . .
The FedEx Emerging Technology Complex.
Introduction
Recognition of trends in emerging technology, together with an
appreciation of the potential of the Memphis economy and workforce, led
to the concept of the FedEx Emerging Technology . . .
New Rules Electronic Economy.
Online commerce is changing the mechanics of the entire economy.
Businesses are having to change their own mechanics just to keep up.
Steve James of Andersen Consulting offers advice to companies . . .
How Electronic Commerce Has Led to the Return of Personalized
Marketing.
The new business paradigm of electronic commerce, spawned just a
few years ago, is evolving quicker than any previous business shift in
history. Its fundamentally new ways of doing business in both . . .
Preventing CYBERTIRRORISM.
With most of our professional and private lives dependent upon the
computer, it is frightening to think that our computers may be open to
attack. Senator Fred Thompson (R-TN) takes this potential . . .
E-COMMERCE IS A POWERFUL ECONOMIC ENGINE FOR 21ST
CENTURY.(Statistical Data Included)
Almost every era is marked by revolution. Undoubtedly, the 21st
century will be known for its information revolution and accompanying
electronic economy. But, how sound is this new economy? With . . .
Digital Opportunity in the New Millennium: Making the Internet
Work for All Americans.(Statistical Data Included)
Information technology is transforming the economy. Yet, as busy as
the information superhighway is, not everyone has merged onto the
Internet. The current Administration has worked toward adopting . . .
Bureau Highlights.(Brief Article)
Amid the flurry of economic forecasts for 2000, Dr. John J. Pepin
offers a different kind of forecast. Pepin, the new dean of the Fogelman
College of Business and Economics at The University of . . .
A Y2K consultant reviews the inevitable question about the year
2000: What Did We Learn from Y2K?
The date-rollover to Year 2000 has come and gone, with apparently
few problems and limited impact. The end of the world as we know it did
not happen. Failures of critical public and private . . .
The Global Economy: Out Like a Lion, In Like a Lion.
The United States economy roared in the last half of 1999, with
third quarter Gross Domestic Product (GDP) growth revised upward by the
Department of Commerce to a stunning 5.5 percent annual rate. . . .
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