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Mystery Date

Tip and trends for your growing business.

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This story appears in the June 1997 issue of Entrepreneur. Subscribe »

Ever wonder how your employees perform when you're not watching? A mystery shopper can help you find out.

Mystery shoppers pretend to be customers and provide an evaluation of your employees' performances. The reports can be used to improve customer service, develop training, and reward workers for superior performance. If you use a shopping service that's also a private investigation company, it can provide reports on employee honesty.

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