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Can We Talk?

Speaking up about the value of dialogue.

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This story appears in the January 1998 issue of Entrepreneur. Subscribe »

Everyone knows how to have two-way communication. You talk for a while, then somebody else talks for a while. So why did the Fetzer Institute send its employees to a series of workshops to teach them about dialogue?

"We were looking for creative ways to work out conflicts, deepen our relationships with each other and generally communicate better," explains Wendy Lombard, director of organizational learning for the 50-person Kalamazoo, Michigan, health-care research foundation. After looking over the available communication courses, they chose a series of four-day workshops from the Dialogue Group, a Laguna Hills, California, consulting firm.

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