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This story appears in the March 1998 issue of Entrepreneur. Subscribe »

In the fast-paced world of travel agencies, New York City-based Skyline International Travel was struggling to keep up. Saddled with an outdated computer system that lacked networking, remote access and Internet capabilities, employees were spending valuable time passing around floppy disks and waiting to use the fax machine.

With only four employees, Skyline was too small to justify hiring a full-time information technology (IT) specialist, so president Vivian Rodrigues turned to Ramon Ray and his New York City Family Computer Consulting Services to get the firm up to speed. Ray, who had three years' experience working with small-business owners, engineered a solution for Skyline's computer shortfalls. He started by installing a peer-to-peer network to optimize information sharing among employees. Since Rodrigues does a great deal of business from his home office and on the road, Ray equipped Rodrigues' PCs with a high-speed modem and remote access software, allowing him to access Skyline's LAN for timely information. An Internet connection, space on a server to build a Web site and e-mail capability completed the job.

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