Remain Calm
How to defuse difficult situations.
What do you do when: A customer returns damaged merchandise you know left your store in excellent condition . . . a supplier promises overnight delivery of vital computer parts that show up a week later . . . a friend's son you hired part time makes a habit of arriving for work late and leaving early?
You might fire your helper, find a new supplier and tell your customer to keep the item she broke. Or you could adopt a more positive approach to solving the conflicts you're bound to encounter running your small business. Here, four successful entrepreneurs explain what strategies worked for them to keep a disagreement from erupting into a full-blown confrontation.
Continue reading this article - and everything on Entrepreneur!
Become a member to get unlimited access and support the voices you want to hear more from. Get full access to Entrepreneur for just $5.
Entrepreneur Editors' Picks
-
These Co-Founders Are Using 'Quiet Confidence' to Flip the Script on Cutthroat Startup Culture and Make Their Mark on a $46 Billion Industry
-
My 7-Year-Old Daughter Started Selling Eggs. Here's What She Taught Me About Running a Startup.
-
Why You Need to Become an Inclusive Leader (and How to Do It)
-
Career Transitions You Can Make in Your 40s and 50s
-
Billionaire Naveen Jain Is an Expert at Disrupting Fields He Has No Experience In. His Secret Sauce for Building Multi-Million Dollar Companies? 'You Have to Come as Naive.'
-
4 Principles to Develop Next-Level Leadership at Your Company
-
This Filipino American Founder Is Disrupting the Beverage Aisle by Introducing New Flavors to the Crowded Bubbly Water Market
