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Objective Edge

Office ombuds help smooth conflicts--without litigation.

This story appears in the August 2006 issue of Entrepreneur. Subscribe »

When Israela Brill-Cass couldn't decide whether or how to let a troublesome employee go, the attorney and executive director of Boston Law Collaborative LLC called in Dina Beach Lynch. Acting as an ombuds, Beach Lynch helped the 10-person Boston firm navigate the process in a way that left everyone as satisfied as possible.

"It was a very difficult time for us," says Brill-Cass, 37. "But with a lot of guidance and support from Dina, we realized that the good of the group was at stake."

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