Warm Reception

First impressions really do count.
Magazine Contributor
2 min read

This story appears in the August 1998 issue of Entrepreneur. Subscribe »

The receptionist is one of the most important people in a company," says Madeline Rees, with Source Services, a Romac International professional staffing and recruiting company based in . This is the first person outsiders come into contact with, and the impression your receptionist makes is a major part of your company's image.

Rees says the number-one quality you need in a receptionist is enthusiasm. "It gives a positive impression," she explains.

But a good receptionist is more than a greeter. He or she should have a solid of what your company does and how it's structured so that customers can be quickly and accurately directed to the person who can best serve their needs. Look for a candidate who demonstrates initiative by offering ideas and asking questions, who is flexible, and who has the patience and to deal with difficult people and situations.

When you find a good receptionist, create a work environment that will encourage long-term employment. Pay a competitive salary, treat him or her with respect, provide regular and, above all, keep him or her challenged.


Jacquelyn Lynn is a writer in Park, .

Contact Source

Source Services/Romac International, 505 E. 200 South, #300, Salt Lake City, UT 84102, (801) 328-0011

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