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Hacked!

The security hazards of voice mail.

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This story appears in the January 1999 issue of Entrepreneur. Subscribe »

Sometimes nightmares you never even imagined come true. That's what happened when Jacqueline Hallihan learned a former employee was breaking into her investment consulting firm's voice-mail system. Hacking into the system up to a dozen times a day, the salesperson erased client messages, listened to personal messages and even transferred potentially damaging messages to other employees.

"There's a four or five month void of not having any idea [who called]," says Hallihan, owner of National Regulatory Services Inc. in Lakeville, Connecticut. "It was a real invasion of privacy."

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