Do It Yourself
Check-in kiosks are saving business travelers tons of time.
User-friendly check-in terminals aren't just for airlines anymore. Hotels and car rental companies are installing self-service kiosks as well, saving travelers time in lines and, in some cases, improving choice.
Prefer a room on a high floor, far from the elevator and facing the courtyard? You can be that specific if you stay at a Fairmont Hotel, which installed check-in kiosks in a pilot program last year at its North American properties. While hotel self-check-in isn't new--Hilton, Hyatt, Marriott and Sheraton have self-service terminals in many hotels--the Fairmont kiosks are the only ones that let you choose from available rooms. (If you have questions or problems, a roving "wireless guest ambassador" can help you, armed with a wireless computer tablet that's linked to the hotel's property management system.) Another nice touch: When you use a Fairmont kiosk to check out, you can also check in and print a boarding pass for any Air Canada flight.
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