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Do It Yourself

Check-in kiosks are saving business travelers tons of time.

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This story appears in the June 2007 issue of Entrepreneur. Subscribe »

User-friendly check-in terminals aren't just for airlines anymore. Hotels and companies are installing self-service as well, saving travelers time in lines and, in some cases, improving choice.

Prefer a room on a high floor, far from the elevator and facing the courtyard? You can be that specific if you stay at a Fairmont Hotel, which installed check-in kiosks in a pilot program last year at its North American properties. While hotel self-check-in isn't new--, , and Sheraton have self-service terminals in many hotels--the Fairmont kiosks are the only ones that let you choose from available rooms. (If you have questions or problems, a roving "wireless guest ambassador" can help you, armed with a wireless computer tablet that's linked to the hotel's property management system.) Another nice touch: When you use a Fairmont kiosk to check out, you can also check in and print a boarding pass for any Air Canada flight.

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