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For The Record

Don't get burned when you make a verbal agreement.

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This story appears in the July 1999 issue of Entrepreneur. Subscribe »

You've probably closed lots of deals over the phone. Most of the time, the projects pan out and you're paid. But sometimes you'll run across someone who denies a deal was made and refuses to pay the invoice. In the past, you'd simply be out of luck; it was your word against theirs. But now, thanks to computerized voice-logging systems, you can have an incontrovertible record of deals and transactions made over the phone.

Prices vary for these logging systems. For instance, Monrovia, California's DynaMetric (http://www.dynametric.com) prices its record/playback system at $59.95, while Record/Play Tek Inc. (http://www.cyberlink-inc.com/rpt) of Bristol, Indiana, offers a system that starts at $750 per user. The primary difference is the level of service from the company. Record/Play Tek will integrate the system for you, while DynaMetric's system is usually installed by the user.

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