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Exit Lines

Before an employee permanently parts company, listen up! The lowdown could make or break your business.

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This story appears in the September 1999 issue of Entrepreneur. Subscribe »

When an employee quits or gets fired, are you blowing an opportunity to learn how you can make your business stronger and healthier? You are if you're not conducting exit interviews. The flip side of pre-employment interviews, exit interviews don't focus on asking workers about themselves, but focus instead on your business.

What could that do? A lot, says Steven Mitchell Sack, a New York City employment lawyer and author of Getting Fired (Warner Books). "From the employer's perspective, exit interviews are very important. They can be a valuable tool. But you need a strategy to make them work for you."

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