Mixed Signals Are you saying one thing, while your face says otherwise?
By Lindsay Holloway •
Opinions expressed by Entrepreneur contributors are their own.
Admit it, you've used flattery to pump up your staff. But do you really mean what you're saying? Your employees can tell--just as business allies can tell if your negotiations are honest, and competitors can sense if you're fearful.
Dan Hill, facial-coding expert and author of Emotionomics: Winning Hearts and Minds, says facial expressions are universal across cultures, and muscles on a person's face are triggered by true emotions. "People give away more than they realize," says Hill, who studies the topic as president of research-based consultancy Sensory Logic. "The face is the dominant vehicle we look to for what's actually going on." Signs of a disconnect between your words and facial expressions can lead to distrust from your audience.
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