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Mediocre Middle Management

Good employees leaving? It may be your manager.

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This story appears in the February 2000 issue of Entrepreneur. Subscribe »

Is your manager a whiz at handling the operating side of your business but only so-so on human relations? If so, it could cost you good workers. A new survey concludes that employee retention is directly linked to employee-manager relationships. If employee turnover is a problem, it may be time to take a close look at your managers.

Caela Farren, president of MasteryWorks, an educational human resources training company in Annandale, Virginia, surveyed 500 workers and found that having a manager they respected ranked No. 1 in what they wanted in a job. "Managers need to know their employees' family situations, and motivate, challenge and appreciate them," says Farren. "Doing that builds loyalty and committed employees."

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