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Are you a whiz at customer service? Prove it by taking the quizzes posted at The Right Answer (http://www.therightanswer.com), which bills itself as "the customer service finessing center." Four quizzes test your service skills, but if you'd like a bit of prep before taking the exams, the site offers an archive packed with articles on how to do customer service right. It's a useful site, concocted with a rich mix of good humor and information.

Edition: May 2017

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