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When the franchisees are in charge...

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This story appears in the March 2000 issue of Entrepreneur. Subscribe »

As long as franchises have existed, so have struggles between franchisors and franchisees. The relationship often resembles that of a parent and child--one side feels it deserves something for its help, and the other struggles for independence. So what happens when the franchisee actually takes charge of the company?

For Unishippers, the meshing of roles has been CEO John Barry, the company has grown, while Barry's new management team has earned overwhelming approval from franchisees.

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