Ready for Anything

Can You Sell Your Customers in Zero Seconds?

Can You Sell Your Customers in Zero Seconds?
Guest Writer
Opinions expressed by Entrepreneur contributors are their own.

In our short-attention-span age, many people are fed up with sales pitches that can't get to the point. Sales consultant Andy Paul's book Zero-Time Selling advocates reducing the time needed for sales and customer-service processes to zero (or as near to it as possible).

If that sounds crazy, think about how we buy online. We might see an ad and buy that product with one click. We don't want to hunt for anything, and we expect retailers to show us what we want and exactly how to buy it.

Anything slower than that, and we're frustrated. If your site takes a few seconds longer to load, we're leaving.

Related: The 'Fashion Star' Guide to Connecting the Dots for Customers

The big challenge is finding ways to sell quickly and effectively offline, too. In the book Relevant Selling, Jaynie Smith offers advice on how to do just that.

First, she says, make sure what you're selling is exactly what your customer wants. Doing so will close the deal faster. Smith debunks the idea that your points of difference are always a competitive advantage. Find out what your customers prize, and deliver that -- and you've made an instant sale. 

Also, she says, don't get too creative with ads. You know the kind, where you can't figure out what the ad is for until the last five seconds of the commercial? Smith's research says customers aren't impressed. It's disrespectful of my time to make me wait a full minute to find out what you want to sell me.

You may not be able to get it down to zero, but any time you can shave off your sales process will help close more deals.

How do you speed up your sales cycle? Leave a comment and let us know.

Related: Seven Ways to Keep Angry Customers (Like Me) Happy

My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.

Build-A-Bear Workshop Is Caught Off Guard for Its 'Pay Your Age' Promo and Forced to Turn Away Customers