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How Rapportive Helps Businesses Manage Customer Relationships

This story appears in the June 2012 issue of Start Up.

Everybody knows the old saw, "It's not what you know, it's who you know." But, do you really know who you know? Probably not as well as you'd like.

Between pocketing business cards, filling up your smartphone contacts and expanding your social media connections, trying to remember who's who gets tough. But San Francisco-based Rapportive is here to help. The company's free-to-download Gmail extension automatically collects information about the person you're e-mailing, including Twitter account content, Facebook posts, LinkedIn data and any other material tied to that e-mail address. The info is displayed as a simple sidebar, usually replacing the distracting paid ads on the right side of the page.

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