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Aereo CEO: 'We're on the Side of the Angels'

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This story appears in the April 2014 issue of Entrepreneur. Subscribe »

The ratings are in. Americans love TV--and they hate their cable providers with the white-hot intensity of a thousand suns. Gripes ranging from annual price hikes to technical snafus to restrictive bundled packages continue to relegate cable companies to the cellar of consumer experience surveys: In a study by research firm Temkin Group that ranks the customer service of 235 companies in 19 industries, TV service providers occupy six of the seven bottom spots.

Chet Kanojia feels subscribers' pain. "Media consumption is changing and evolving, but there hasn't been a whole lot of technological progress and innovation around the cable customer experience and around billing," he says. "Consumers feel like they're still stuck in an era where they're not being heard."

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