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Open This!

An article inspired by the frustrations of being a columnist: how to open those stubborn e-mail attachments once and for all.

This story appears in the November 1999 issue of

E-mail drove me nuts yesterday. A client requested a photo of me (to dress up a Web site), so I sent off a couple of JPG files, a standard image format. Within the hour, she was hollering, "I can't open it!" And she was grumpy that I was wasting her time sending her stuff she couldn't view, much less use.

Why couldn't she open these plain-vanilla images? Her e-mail gateway took the two JPGs and combined them into a single MIME file. If it's all geek babble to you, you're not alone: It certainly was to her, too, because she didn't have a clue how to deal with a MIME.

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