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Get The Message

First impressions are the most important, even in a digital age. One way to clean up your act: Create caller-friendly voice-mail greetings.

By
This story appears in the July 1999 issue of HomeOfficeMag.com.

Who answers your business phone when you're not in the office? Like most homebased entrepreneurs, if you use an answering machine or voice-messaging system, be aware that the greeting your callers hear says more about you than just "leave a message."

"That announcement may be the first contact someone has with your company," says Mickey Adams-Grames, president of financial and business management consulting and training firm ML Adams & Associates in Salt Lake City. "First impressions are what it's all about. If you don't sound professional, the caller may not leave a message or may not call back."

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