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A Cut Above

Salon owner offers more than jobs

This story appears in the July 1996 issue of Entrepreneur. Subscribe »

When they come to work in the morning, Charlene Carroll's employees know they can expect more than the daily grind. They can also expect a philosophy on life and business the 46-year-old Bostonian has developed over 19 years of owning a hair salon.

It's a philosophy that prompts her to hire neighborhood youth to do odd jobs in her shop-and to find out just what her employees expect from life.

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