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That's the Ticket

A great support network is just what you'll need in the rapidly changing travel industry.

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This story appears in the May 2000 issue of Entrepreneur. Subscribe »

Some travel agencies are going nowhere, except out of business. Even when you're associated with industry leader Carlson Wagonlit (pronounced Vaagonley) Travel (CWT), being a travel agent keeps getting tougher.

For instance, in 1997, major airlines put a $50 cap on commissions for round-trip air fare and reduced the standard fee from 10 percent to 8 percent of the ticket price. Travel agencies complained, but it was to no avail as the airlines again cut commissions to 5 percent last year. As a result, travel agencies have had to depend less on airline ticket revenue. Fortunately, CWT franchisees had the benefit of their franchisor's foresight and, for the most part, stopped relying on airline ticket sales.

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