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Handling the ups and downs of small business ownership can be a challenge. While it feels great when your business is thriving, momentum may fade over time, requiring you to find new ways to keep your business fresh. If you’re not sure where to start, consider tapping into customer feedback. In this video, Phillip Frankland Lee, Chef and Owner of Scratch|Bar & Kitchen, shares three tips on how he uses customer feedback to keep moving his restaurant forward. Not only are these tips effective and applicable to any small business, they’ll also show your customers that you take feedback seriously.