You can be on Entrepreneur’s cover!

Non-Exploding Galaxy Note 7s to Arrive by Sept. 21 The announcement comes two weeks after the company issued a global recall amid reports of exploding batteries.

By Angela Moscaritolo

entrepreneur daily

This story originally appeared on PCMag

Samsung via PC Mag

Samsung yesterday announced that replacement Galaxy Note 7 devices will be available in the U.S. at "most retail locations" no later than Sept. 21.

The announcement comes nearly two weeks after the company issued a global, voluntary Galaxy Note 7 recall amid reports of exploding batteries. Now, the U.S. Consumer Product Safety Commission has approved Samsung's Note 7 Exchange program so things can finally move forward.

Samsung yesterday said it's working to notify Note 7 owners of the problem via "direct communications, customer service, social media, marketing, and in-store communications." Note 7 owners can visit this site for specific instructions, broken down by carrier and retailer, on how and where to exchange their device.

In its announcement Thursday, Samsung said "there have only been a small number of reported incidents," but as we reported earlier yesterday, many people are still using the potentially dangerous devices, and Note 7 explosions continue to happen. Earlier this week, for instance, a Note 7 allegedly exploded inside a car in Port St. Lucie, Fla., causing the vehicle to become fully engulfed in flames.

Customers have three choices: exchange their current Note 7 for a new, non-exploding one (and get a $25 gift card as a thank you for sticking with the phone); exchange the handset and any of its accessories for a Galaxy S7 or S7 Edge, and get a refund for the accessories; or simply get your money back.

Samsung, meanwhile, is also planning to release a Note 7 software update that will prevent the device from overheating (and exploding) by capping battery recharges at 60 percent, though the company has not said when that fix will arrive.

The CPSC last week urged "all consumers who own a Samsung Galaxy Note 7 to power them down and stop charging or using the device."

Angela Moscaritolo has been a PCMag reporter since January 2012. 

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Business News

James Clear Explains Why the 'Two Minute Rule' Is the Key to Long-Term Habit Building

The hardest step is usually the first one, he says. So make it short.

Side Hustle

He Took His Side Hustle Full-Time After Being Laid Off From Meta in 2023 — Now He Earns About $200,000 a Year: 'Sweet, Sweet Irony'

When Scott Goodfriend moved from Los Angeles to New York City, he became "obsessed" with the city's culinary offerings — and saw a business opportunity.

Living

Get Your Business a One-Year Sam's Club Membership for Just $14

Shop for office essentials, lunch for the team, appliances, electronics, and more.

Business News

Microsoft's New AI Can Make Photographs Sing and Talk — and It Already Has the Mona Lisa Lip-Syncing

The VASA-1 AI model was not trained on the Mona Lisa but could animate it anyway.

Leadership

You Won't Have a Strong Leadership Presence Until You Master These 5 Attributes

If you are a poor leader internally, you will be a poor leader externally.