If You Don't Have Anything Nice To Say
.say it anyway - but make it constructive, says psychologist Hendrie Weisinger.
Hendrie Weisinger, a psychologist who dubs himself a "critiqueologist," has written the book-several critically acclaimed ones, actually-on how to productively criticize in the workplace. He points out that the way criticism is usually given doesn't get the results we want: improvement in behavior, either that of our employees or, in the case of customers telling us what we're doing wrong, of our own.
From explaining timing in critiquing performance to the importance of doing so in a calm manner, Weisinger outlines the rules in his latest analysis, The Power of Positive Criticism (AMACOM). We asked him to criticize, well, criticism.
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