The information Age has made effective written communication more critical than ever. In addition to the traditional formal business letter sent via standard mail, there is a growing variety of electronic options for transmitting written messages. Whatever method you use to send your message, the results of your correspondence will depend a great deal on how well you communicate your intent.
Rosalie Maggio, author of How to Say It: Choice Words, Phrases, Sentences & Paragraphs for Every Situation (Prentice Hall), offers these tips for strong letter-writing:
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