Follow Your NOs
Disagreeing without being disagreeable
I once saw a cartoon with a caption reading, "Salesmanship begins when the customer says, 'No!' " Likewise, negotiation begins with disagreement. How you react to the dispute is often more important than what it's about. Keeping conflict from becoming a catfight is one skill that distinguishes the seasoned negotiator.
Continue reading this article -- and everything on Entrepreneur!
Become a member to get unlimited access and support the voices you want to hear more from. Get full access to Entrepreneur for just $5!