Podcast: This Founder Shares Why the Philosophy 'Don't Hire 'Til It Hurts' Went Horribly Wrong for His Company

In the latest episode of 'Problem Solvers,' the co-founder of software company Zapier talks about not only knowing how to hire a stellar team but when to onboard people.

Grow Your Business, Not Your Inbox

Stay informed and join our daily newsletter now!
Will be used in accordance with our Privacy Policy
Podcast: This Founder Shares Why the Philosophy 'Don't Hire 'Til It Hurts' Went Horribly Wrong for His Company
Image credit: Zapier
Entrepreneur Staff
Editor-in-Chief
3 min read

Introducing our new podcast, Problem Solvers with Jason Feifer, which features business owners and CEOs who went through a crippling business problem and came out the other side happy, wealthy, and growing. Feifer, Entrepreneur's editor in chief, spotlights these stories so other business can avoid the same hardships. Listen below.

Many entrepreneurs struggle with how to hire the right people. But they don’t always think about when to hire those people.

That can lead to disaster.

Related: After Realizing Customers Didn't Share Her Vision, an Entrepreneur Makes a Big Change -- And Sales Grew More Than $3 Million

Wade Foster knows this well. He’s the co-founder and CEO of a software company called Zapier. As the company began growing, it followed a philosophy he calls “don’t hire ‘til it hurts.” Basically, he didn’t hire a new person until he absolutely needed to. But when Zapier hit a growth spurt, it was in desperate need of new staffers -- and there was no system in place to find them. “And now,” Foster remembers thinking, “it really, really hurts, because we're half as big as we need to be.”

Related: Podcast: Her Cookie Company Went Viral, Which Meant A Bouncer and 4-Hour Lines

This experience led Foster to completely rethink how and when he hires new people, and to build a system that ensures his staff grows at the same pace his company does. How did he do it? We explore his process in this new episode of Problem Solvers.

Listen to the show below, or subscribe on iTunes, Google Play or wherever you get your podcasts.

About our sponsors:
Freshbooks makes cloud accounting software for freelancers and small businesses: Manage your invoices, track your expenses, even keep track of your work down to the minute so you can accurately and easily bill clients. And their customer service system is built to be fail-proof: If a user calls between 8 am and 8 pm ET, and nobody in customer service can pick up after four rings, every phone in the company starts ringing. It's a freelancer's dream: Someone is guaranteed to answer their call.

Best Self makes products to help entrepreneurs perform at their highest level, and that includes smart tools like a dry-erase 13-week wall calendar. Their most popular product is a beautiful journal, which entrepreneurs can use to help organize their time, set and achieve goals, and so on. Best Self’s co-founders suggest devoting five minutes every morning to it, to create the habit of thinking about your day, your needs, your time, and your goals. The journal helps you step back.

 

More from Entrepreneur

Get heaping discounts to books you love delivered straight to your inbox. We’ll feature a different book each week and share exclusive deals you won’t find anywhere else.
Jumpstart Your Business. Entrepreneur Insider is your all-access pass to the skills, experts, and network you need to get your business off the ground—or take it to the next level.
Starting, buying, or growing your small business shouldn’t be hard. Guidant Financial works to make financing easy for current and aspiring small business owners by providing custom funding solutions, financing education, and more.

Latest on Entrepreneur

Entrepreneur Media, Inc. values your privacy. In order to understand how people use our site generally, and to create more valuable experiences for you, we may collect data about your use of this site (both directly and through our partners). By continuing to use this site, you are agreeing to the use of that data. For more information on our data policies, please visit our Privacy Policy.