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Bogus Bills

Phony charges on your phone bill? You've been crammed!

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This story appears in the September 2000 issue of Entrepreneur. Subscribe »

Netpreneurs beware: Your phone bill may be extremely high this month, but not because you made too many long-distance calls to your supplier on the East Coast. It may be because a telecommunications provider is cramming you-that is, adding charges to your telephone bill for services or products you never used or requested.

Cramming isn't new. For the past several years, customers have been complaining to their phone companies about charges popping up on their phone bills for things they didn't request. A new version of cramming is on the rise, however: businesses that receive unauthorized charges for Web page design or Internet services from telecommunications providers.

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