This story appears in the
October 2000 issue of
Entrepreneur.
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 GOING GLOBAL: Customer service is important-no matter where your products are purchased. That's why LivePerson Inc., a software and services company that allows you to facilitate real-time customer service for your Web customers, has introduced a set of multilingual interfaces. Now LivePerson clients can provide help to online customers worldwide in 14 languages. There's a one-time, $2,000 hook-up fee for the service, plus a monthly charge of $350 an operator per month thereafter. For details, visit www.liveperson.com.
FIXER UPPER: Is your Web site rife with bugs? Unprofessional errors make your company look bad, but there's hope: A new tool from NetMechanic, HTML Toolbox Version 2.0 featuring HTML Repair, can evaluate your Web site for coding errors and most common HTML mistakes, then correct them with a click. At just $35 per year, it allows you to configure the software to test your site biweekly, weekly or monthly; it then sends a report directly to your inbox. For more info, visit www.netmechanic.com.
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Melissa Campanelli is a technology writer in Brooklyn, New York, who has covered technology for Mobile Computing & Communications and Sales & Marketing Management magazines. You can reach her at mcampanelli@earthlink.net.