Why Marketing is Facing A (Literal) Deadline And What You Should Be Doing About It
While marketers may anticipate changes in consumer behaviour, customer expectations are higher than ever before. How then should marketing strategies be adapted to ensure a positive brand experience?
There has been a cartoon doing the rounds for many years of two dinosaurs perched on a rock watching Noah’s ark floating away in the distance carrying a gamut of animals and a speech bubble stating an expletive, referring to the realisation that these massive creatures have indeed missed the deadline.
“This example is still very apt in today’s environment, where every business aspect is embracing digitalisation, and those who are not, fear being left behind with their prolonged existence at risk,” says Nick Sarnadas, event director: Madex at Specialised Exhibitions Montgomery.
“By the same token, today’s marketeers must speak a different language and communicate this through digital channels in order to reach a new species of customer – the digital native,” he continues. No longer can marketing make the “old” world their playing field, but they need to venture out and seek greener pastures beyond.
Academic institutions are realising this too, with numerous courses on online marketing and social media being offered. Companies are placing job adverts seeking the right people to drive their online and social media campaigns, and those with digital knowledge are the ones assured of a workplace.
The future is digitalisation
“Fact is, digitalisation impacts marketing strategies. It is a means to expand your business and to reach new customers. Digitalisation is changing entire business models and is offering value-added opportunities. You simply cannot miss the boat and risk being left behind,” explains Sarnadas.
Promoting and selling products and services over the Internet are critical. It is the New Economy, and the explosion of the Internet and its users attests to this. Businesses are no longer bringing products and services to the market, they are also no longer marketing to customers.
“The golden key today is collaboration in marketing. It’s about building partnerships and relationships. Working together with your customers,” he adds.
“Media today is being consumed via the Internet. You need to ensure that your business can be found on this platform, just think Google searches. You therefore need to work with your customer to help them find what they seek. This makes your social media strategy as well as your policy paramount to your business.”
There really is no time like the present
The consumer has become someone who wants answers now; no matter where or when. They want to play with the information available to them, gain value from it, and, they want it personalised – about them and their circumstances. Above all, they want this whole process to be fast and painless.
“You are today talking to an immeasurable customer base located anywhere in the world. We understand that this is tricky. It is not just about having the app and the backbone, it is about entwining the people to this technology,” Sarnadas says.
“To assist you in making sense of digitalisation in marketing and to gain greater insight into this journey, we have created Madex, a show presenting the next step in marketing evolution. This is the place to be on Wednesday, 07 June 2017 and Thursday, 08 June 2017, and will take place at the Sandton Convention Centre.”