Establishing an Open-Door Policy
When nonfamily employees talk, listen.
Just because nonfamily employees don't share the same last name as the people who own the business doesn't mean they don't have ideas, comments or even criticisms that would be beneficial to your success. But do they share these with you? And if they do, do you really listen to what they're saying?
"If the family business culture is closed, and employees sense that the family thinks it can do no wrong or that it's not open to constructive input, employees stop talking," says Paul Karofsky, executive director of the Northeastern University Center for Family Business in Boston. What ends up resulting from the lack of communication is a decrease in morale, people leaving the company for other jobs and little long-term commitment. Karofsky asks, "Who'd want to work for such a company?"
Continue reading this article - and everything on Entrepreneur!
We make some of our best content available to Entrepreneur subscribers only. Become a subscriber for just $5 to get an ad-free experience, exclusive access to premium content like this, and unlock special discounts.
Entrepreneur Editors' Picks
Kale Was a Garnish Before This Creative Genius Made It Famous. Here's How She Did It — and What She's Planning Next.
Telling Your Brand Story Is Crucial. 4 Steps to Ensure That It Resonates.
This Baker Was Told Not to Speak Spanish With Colleagues, So She Started Her Own Cake Company That Values Employees Just as Much as Customers
Improving Yourself Takes 9.6 Minutes of Work Each Day
Meet the Women Behind Some of McDonald's Most Iconic (and Essential) Ingredients — and How They're Setting New Standards
Remote Work Shouldn't Be Up for Debate
Employees Are Over Foosball Tables and Free Snacks. Your Company Culture Needs This Instead.