This story appears in the
February 2001 issue of
Entrepreneur.
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What does today's work force want? UPS is betting it's
interactive access to its services any time, anywhere. UPS recently
announced that customers using wireless devices (Web-enabled
phones, PDAs and pagers) can now track packages, scout drop-off
sites and check shipping costs and transit times round the
clock.
The popularity of mobile digital devices and the number of
packages UPS customers track daily (3.5 million of 13.1 million
shipped) led UPS to offer the service. "Studies have shown
that wireless devices are replacing PCs as the preferred mode of
accessing the Internet, and we expect demand for these services to
grow rapidly," says UPS' Robert Conner.
This spring, the service will be available to international
customers as well.
Ellen Paris is a Washington, DC, writer and former Forbes
magazine staff writer.
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