Road Notes

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This story appears in the February 2001 issue of Entrepreneur. Subscribe »
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Position yourself for growth in 2017—join us live at the Entrepreneur 360 Conference in Long Beach, Calif. on Nov. 16. Secure Your Seat » has launched a travel shop on its Web site that offers travel-related merchandise. Get event tickets, make restaurant reservations and buy luggage at the store. has added Japan Airlines to The Biztravel Guarantee, the customer service promise that guarantees its own customer service performance as well as the on-time performance of select airline carriers. Passengers who book a flight on receive financial refunds ranging from $25 to $200 for inconveniences, including flight delays, loss of luggage, meal selection and the failure to honor seat assignments.

Christopher Elliott is a writer in Annapolis, Maryland. Contact him at

Edition: October 2016

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