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Questions To Prepare Your Business for the Next Pandemic

Discover and evaluate all the elements that you should reinforce to ensure business continuity during the COVID-19 health contingency period and other future outbreaks.

This article was translated from our Spanish edition using AI technologies. Errors may exist due to this process.

The COVID-19 pandemic has effects not only on , but also on , given the effects on personnel, the reduction of jobs, and the decrease in the ability of companies to comply with obligations.

In addition, unlike a traditional such as an , a pandemic has an indefinite duration and, therefore, there is greater uncertainty about the scope and costs it may have, so that the challenge for companies is to ensure you efficiently meet your objectives, no matter how adverse the scenario.

Answer the following questions to determine the potential risk the business could be in and how to prepare it for the next long crisis we may face:


  • Do you have a pre-pandemic preparedness plan?
  • Have they carried out tests that allow improvement and verify the operation of the health preparedness plan?
  • Have you defined a team?
  • Did they assign roles and responsibilities in the face of the crisis?
  • Did you define who will make the decisions during the crisis?


  • Did you define special procedures for travel considering the impact of possible quarantines and border closures?
  • Did they identify the critical functions of the business so that it continues to operate during the crisis, specifying those that must be performed in person?
  • Did you determine the minimum number of workers that should be assigned to critical functions for the continuity of the business operation?
  • Did they determine the remote work procedures to ensure the continuity of other non-critical processes?
  • Are the criteria for measuring productivity through remote work defined?
  • Do you have a staff role succession plan and work-sharing process?
  • Do employees have the necessary training to be able to work remotely?
  • Do you have a budget for the execution of pre-pandemic and pandemic plans?
  • Have you developed a financial planning model (investment models, financial models and budgets) to deal with these types of contingencies?


  • Do the workers have computers and the tools necessary for remote work (such as telephone, internet and software)?
  • Does the company have the necessary tools for remote work (software and servers)?
  • Does the company network have enough capacity, bandwidth, and security to support teleworking?
  • Do you have a technological support process to facilitate teleworking during the crisis?


  • Have they educated and trained staff on handling these situations?
  • Have they informed people in advance what their role is and what each has to do?
  • Do you have processes to communicate the decisions made during the crisis?
  • Do you have a plan to treat sick workers and keep others healthy?
  • Do you have policies and procedures for treating personnel in case of absenteeism due to fear of contagion?
  • Have they reviewed the contracts of health plans and provider network to ensure coverage and provision of services, such as vaccination and access to medical facilities?
  • Have they foreseen this type of contingencies in the contracts or labor agreements with the employees?