Growth Strategies

Lost Cause

Assuming the airlines won't learn to take care of your luggage any time soon . . .
Magazine Contributor
2 min read

This story appears in the March 2001 issue of . Subscribe »

The airlines may have raised the damage award for delayed, lost or damaged luggage from $1,250 to $2,500 per passenger last year, but they've done little to restore faith in their luggage-tracking abilities. Northwest, one of several airlines working to overcome that perception, has developed a more sophisticated system that will let passengers check the status of their luggage on the Web. Until such systems are up and running, however, travelers must contend with an imperfect system.

If your luggage gets lost, fall back on the following resources:

The U.S. Department of Transportation's "Fly-Rights" brochure is an excellent place to start when trying to understand your rights. It's available online at www.dot.gov/airconsumer/flyrights.htm or as a booklet from the Consumer Information Center, Dept. 133-B, Pueblo, CO 81009 ($1.75, including postage).

Another good resource is your airline's Web site. Delta's site, for example, has a whole section on baggage, including data about excess baggage, liability and carry-on allowances.

Check out consumer travel advocate Terry Trippler's lost-baggage tips at www.onetravel.com. Trippler explains the rules and regulations in plain English and offers other information, including analysis of the airlines' lost-baggage numbers.


Christopher Elliott is a writer in Annapolis, Maryland. Contact him at www.elliott.org.


Contact Source

More from Entrepreneur

Are paying too much for business insurance? Do you have critical gaps in your coverage? Trust Entrepreneur to help you find out.
Get Your Quote Now

One-on-one online sessions with our experts can help you start a business, grow your business, build your brand, fundraise and more.
Book Your Session

Whether you are launching or growing a business, we have all the business tools you need to take your business to the next level, in one place.
Enroll Now

Latest on Entrepreneur

My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.

How to Get the Top 4 Percent of Your Customers to Buy 16 Times More