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Lost Cause

Assuming the airlines won't learn to take care of your luggage any time soon . . .

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This story appears in the March 2001 issue of Entrepreneur. Subscribe »

The may have raised the damage award for delayed, lost or damaged from $1,250 to $2,500 per passenger last year, but they've done little to restore faith in their luggage-tracking abilities. Northwest, one of several airlines working to overcome that perception, has developed a more sophisticated system that will let passengers check the status of their luggage on the Web. Until such systems are up and running, however, travelers must contend with an imperfect system.

If your luggage gets lost, fall back on the following resources:

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