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Product reviews of KnowEx Solutions' KnowEx Interact Small Business Edition customer service software, WebMap Technologies' visual Web navigation techonology, and Yahoo!'s Business Express listing service

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Go live: Want to offer your customers live customer service on the Web at a small cost to you? Then try KnowEx Solutions' KnowEx Interact Small Business Edition, a new software program that allows you to provide instant customer service on your Web site through live chat and streaming of images and Web pages. The solution targets companies with no more than two customer service representatives interacting with visitors on their Web sites, allowing them to close more sales and provide significantly improved service. Cost: $850. For more information, visit www.knowex.net.

Designer sites: Web sites display search results in complicated list formats, which often cause confusion for online shoppers. And as the amount of data on a site grows, so does the difficulty in finding something specific. WebMap Technologies has developed a visual Web navigation technology that solves this problem. Its system allows shoppers to get search results in a visual map format organized according to content. Thus users quickly understand where to go and find things in an easier way. For details, visit www.webmap.com.

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