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<I>Just</I> Doing Their Jobs

What do you do with the employee who says "That's not my job"?

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This story appears in the August 2001 issue of Entrepreneur. Subscribe »

We've all had to work with a "not-my-jobber." Like clockwork, those employees stick to what's listed in their job descriptions-and you don't dare ask them to do more. For most entrepreneurial companies, such rigidity isn't an option; employees have to wear at least a couple of hats, if not many more.

Packy Hyland Jr., founder and CEO of software development firm Hyland Software Inc. in Rocky River, Ohio, faced this problem five years ago when one of his employees refused to take a turn answering the phone, even though the receptionist was out for the day and everyone in the company was expected to help out. "These were our customers calling," says Hyland, 33. He talked with the employee about picking up the slack, and things eventually improved.

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