More Than Words
Use nonverbal cues to help the sale along.
You're sitting across from a prospect who's leaning back, his arms folded across his chest. "Oh, no," you think. "His arms are folded. He's leaning back. I've lost the sale for sure!" Suddenly, your enthusiasm fades and you become insecure about your next move.
At this point, you really have lost the sale. What you don't know is that the prospect is simply getting comfortable in a brand-new chair and thinking that the air conditioning is too high.
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