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"No Fair" Fares

Have you paid the high price of buying cheap airline tickets?

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This story appears in the April 2002 issue of Entrepreneur. Subscribe »

Think twice before booking your next airline ticket online. Your itinerary could come with costly restrictions you don't even know about.

That's what happened to Addison Schonland, a frequent traveler based in Washington, DC, when he tried to upgrade his airline ticket from San Diego to London. "When I tried to use my miles to upgrade, I was told that the ticket wasn't upgradeable because I bought it online," he says. "[To upgrade,] I'd have to buy another, more expensive ticket-offline."

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