McDonald's to Post Sixth Quarterly Decline, Concedes Service Woes

1 min read
Opinions expressed by Entrepreneur contributors are their own.

Oak Brook, Illinois--Officials of McDonald's Corp., which is expected to post its sixth straight decrease in quarterly profits later this month, admitted to customer service problems at more than half of the company's 13,000 U.S. restaurants. The company said that more than half of its restaurants can improve their levels of quality, service and cleanliness, based on 22,000 mystery shopping visits conducted earlier this year as part of the chain's major push to upgrade operations.

Looking to increase speed of service, McDonald's will spend more than $20 million in the first quarter to give its U.S. franchisees $2,000 per restaurant to cover some of the equipment costs for installing "team service" at the front counter. That time-saving measure has one employee taking an order while another employee fulfills it. -Nation's Restaurant News

More from Entrepreneur

Kathleen, Founder and CEO of Grayce & Co, a media and marketing consultancy, can help you develop a brand strategy, build marketing campaigns and learn how to balance work and life.
Jumpstart Your Business. Entrepreneur Insider is your all-access pass to the skills, experts, and network you need to get your business off the ground—or take it to the next level.
Are you paying too much for business insurance? Do you have critical gaps in your coverage? Trust Entrepreneur to help you find out.

Latest on Entrepreneur