Ensure Customer Satisfaction

Try these tips for keeping customers happy.
1 min read
Opinions expressed by Entrepreneur contributors are their own.

1. Continually stress the benefits, not the features, of your products or services.

2. Exceed your customer's expectations.

3. Don't focus on price. Point out the total value of your products.

4. Send thank-you notes to your customers expressing your appreciation for their continued business.

5. Ask customers for feedback--and then follow their advice.

6. Try to greet your customers by name, and remember some important information about them.

Excerpted from Get Smart: 365 Tips To Boost Your Entrepreneurial IQ

More from Entrepreneur

Get heaping discounts to books you love delivered straight to your inbox. We’ll feature a different book each week and share exclusive deals you won’t find anywhere else.
Jumpstart Your Business. Entrepreneur Insider is your all-access pass to the skills, experts, and network you need to get your business off the ground—or take it to the next level.
Starting, buying, or growing your small business shouldn’t be hard. Guidant Financial works to make financing easy for current and aspiring small business owners by providing custom funding solutions, financing education, and more.

Latest on Entrepreneur

Entrepreneur Media, Inc. values your privacy. In order to understand how people use our site generally, and to create more valuable experiences for you, we may collect data about your use of this site (both directly and through our partners). By continuing to use this site, you are agreeing to the use of that data. For more information on our data policies, please visit our Privacy Policy.