Ensure Customer Satisfaction
Grow Your Business, Not Your Inbox
1. Continually stress the benefits, not the features, of your products or services.
2. Exceed your customer's expectations.
3. Don't focus on price. Point out the total value of your products.
5. Ask customers for feedback--and then follow their advice.
6. Try to greet your customers by name, and remember some important information about them.
Excerpted from Get Smart: 365 Tips To Boost Your Entrepreneurial IQ