In Your Sites

Got a computer? Then you have everything you need to take on the travel industry.
This story appears in the July 2002 issue of Entrepreneur. Subscribe »
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Need to sound off about a travel problem? Plenty of Web sites let you do just that. Going by names like, they often offer a satisfying soapbox for frequent travelers.

Need to solve a problem? That's not quite so easy. Lorraine Sileo, an analyst with PhoCusWright, a travel research company based in Sherman, Connecticut, says it's one thing to vent, "but actually solving a travel problem is difficult and elusive."

This summer, as the airline industry begins a slow recovery and tourism bounces back from the events of September 11, the Web will try to do both. Here are a few of the contenders:

  • is a new dotcom launched by industry gadfly Joe Brancatelli. While much of the information is "how-to" advice, the site often incites readers to lobby for a particular cause-and tells them how to do it.
  • offers listings of rules and regulations that can help you find out what your rights are. The site also offers an easy-to-use complaint form and helpful tips on how to file a grievance.
  • publishes a weekly column that fields questions about travel problems. It also links to articles on the Web that help travelers determine what their rights are and how to avoid having a bad trip.
  • charges a fee for its help in resolving your complaint (a $30 flat fee for claims up to $200).

The government doesn't track the effectiveness of these sites. However, it publishes a troubleshooting tract of its own called "Tell It to the Judge" about resolving travel complaints in small claims court. You can find it online at .

Christopher Elliott is a writer and commentator and the editor of .

Edition: October 2016

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