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Follow the lead of these franchisees who took their ideas to the corporate office and changed the way their franchises did business.

This story appears in the September 2002 issue of Entrepreneur. Subscribe »

Think being a franchise owner is like living in a universe where creativity is punished by an omni-present being watching your every move? You're wrong. Every day, there's a franchise owner who's bucking to become the next Picasso. But there's one central theme in being creative with a franchise: You don't reinvent the wheel. You try to make it better.

Take Greg Hund, who opened his New York City-based Mail Boxes Etc. six years ago, and with more than $1 million annually in sales, has turned it into one of the five top-selling stores in the chain. Hund, 37, invented the Virtual Doorman.

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