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Follow the lead of these franchisees who took their ideas to the corporate office and changed the way their franchises did business.

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This story appears in the September 2002 issue of Entrepreneur. Subscribe »

Think being a franchise owner is like living in a universe where creativity is punished by an omni-present being watching your every move? You're wrong. Every day, there's a franchise owner who's bucking to become the next Picasso. But there's one central theme in being creative with a franchise: You don't reinvent the wheel. You try to make it better.

Take Greg Hund, who opened his New York City-based Mail Boxes Etc. six years ago, and with more than $1 million annually in sales, has turned it into one of the five top-selling stores in the chain. Hund, 37, invented the Virtual Doorman.

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