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Computer Moms

Like the idea of leading a team rather than doing the dirty work yourself? Check out this computer training and support franchise.

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This story appears in the September 2002 issue of HomeOfficeMag.com.

When Linda L. Burzynski joined Computer Moms International Corp., the franchise was still regional, attracting mainly sole proprietors to offer tech training, support and troubleshooting to business and residential customers. The company's board of directors wanted to change Computer Moms' approach to franchising and invited Burzynski, who had served as president of a residential cleaning franchise, to serve as CEO.

"The model for Computer Moms was still very, very small, so I completely reformatted the business to attract a full-time business owner," says Burzynski. After joining Austin, Texas-based Computer Moms in 2000, Burzynski re-launched the company, offering a new franchise package that would attract business owners who would handle the marketing and administrative side of the franchise and hire employees to serve customers. Today, the majority of Computer Moms' franchisees are part of its leadership franchise, focusing on operations over customer support. "We were attracting part-time franchise owners who could only train so many people themselves, and if they went on vacation or they got ill, literally their business stopped," Burzynski explains. "Our franchise owners now are really encouraged to develop an organization of mentors, trainers and troubleshooters."

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